16 manieren waarop leiders hun team kunnen ondersteunen tijdens een crisismei 21, 2020
CBD Olie kan helpen bij ADHD. Lees hoe op MHBioShop.com
Huile de CBD peut aider avec TDAH. Visite HuileCBD.be
Strong leadership is always important, but it’s especially vital during a crisis. A leader’s words, actions and demeanor can successfully guide a team through a period of uncertainty — or cause it to crumble completely. Additionally, with changing protocols and outside stressors, employees may also need more support than usual during challenging times.
As experienced business leaders, the members of Forbes Business Council understand how to lead in a crisis. Below, they share 16 ways leaders can support their employees during unprecedented times.
Photos courtesy of the individual members.
1. Set Your New ‘North Star’
Give your team confidence by acting immediately. Many prior processes and procedures don’t apply. Instead, look at what changed because of the crisis and set a new North Star your team can rally behind using these three questions: What is our new ultimate goal that will resonate in our industry? What do we want to look like when this thing ends? What must we do now to look like that then? – Tony Smith, Restaurant365 Software
2. Create Certainty Through Communication
The largest challenge in a crisis is lack of communication. Teams can be afraid of losing their job, home, insurance or loved one, but how do leaders know which fear is affecting their team without communicating individually with each member on a regular basis. Leaders need to have an open-door policy and provide their cell phone number to each team member. One size solution does not apply to all. – Joseph Semprevivo, MA, MS, Joseph’s Premier Real Estate, LLC
3. Support Those Who Support You
As a business leader, I think it’s imperative to have the backs of those who have your back. Our firm has weekly video conferences will the entire staff. This helps to conduct meetings but also to check in on everyone to see how things are going. We used to have weekly lunch catered at the office, but instead, we sent everyone gift cards so they can order in food. – Sameer Sharma, S. Sharma Tax, Inc.
4. Be Clear And Transparent
Don’t hide the truth. Create absolute clarity on whats going on in the company and how, as a team, the company will approach the crisis. Communicate clearly and often. Ask questions and listen to what your team has to say. – Darren Gallop, Securicy
5. Get Personal And Acknowledge Your Humanity
In times of crisis, teams need to know their leader has their back and has a plan. Communicate with your team across multiple platforms and modalities. Be sure to take the time to get personal. Acknowledging their humanity, recognizing they are more than a cog in the machine, will get your team behind you and help them not only stabilize but perform at a higher level through the crisis. – Denny LaVe, Precision Precast Erectors
6. Exude Courage
Leaders must support their teams by exuding courage during times of crisis. During those watershed moments, projecting a courageous demeanor can be a make or break differential on many fronts — staff loyalty and retention among them. Reassuring teams by exemplifying leadership grit, tenacity and a determined “can-do” spirit can serve as a rallying cry that galvanizes a business like never before. – Merilee Kern, The Ascendant Group
7. Lead By Example
A true leader will lead their team as a member and not as a superior. Leaders can lead by example by being transparent and open about the current economic hardship and uncertainty the business is facing. A leader must tackle any issues head-on with the team whilst showing qualities of a great leader such as showing empathy, support, trust, encouragement and motivation. – Louisa Warwick, Social Acceleration Group
8. Deliver The Good And The Bad News
During times of crisis or uncertainty, people are looking for as much certainty as possible. Deliver the good news and the bad news with confidence and sympathy. Don’t keep them in the dark about items that you think may only be for the executive team. Share with them as much as you can (with some discretion) and you will see them work hard to win the battle with you. – Karl Scarlett, Great Dwellings | NetAesthetics
9. Provide A Unified Vision
As a leader, your team is dependent and reliant on you to take the right decisive action. Provide them a vision and plan in which everyone can emerge. Be optimistic, yet transparent and communicative about your initiatives. Display empathy and show support wherever needed. You must exuberate strength and courage as the fear is likely worse than the calamity. – Sagar Shah, Nature’s Guru
10. Keep Employees Happy, Healthy And Motivated
Make sure that your team has enough work to go around. Always prioritize their safety and livelihood. It is perfectly fine to take a personal financial blow to keep your A-players happy, motivated and healthy. The two most important factors of any business are the employees and the customers. – Kamil Sattar, E-commerce Mentoring
11. Put Your Team First
At the end of the day most of us if not all of us would not even have companies without our teams. I let my team know they can depend on me and their paycheck year round not just in times of uncertainty. As soon as uncertainty hits I reassure my entire team they will be getting paid no matter how long uncertainty and crisis lasts. Because I have prepared for this and that’s my job as a leader. – Ephraim Glick, Midsouth Commercial Roofing
12. Set The Tone
Leaders set the tone at all times, especially during times of uncertainty. By setting the tone, a leader can support their teams in a myriad of ways. A few key lessons successful leaders exemplify are leading by example and showing empathy while setting goals and the environment for successful teamwork. During a crisis, teams want to feel valued and that they are making a meaningful contribution. – George Sifakis, Ideagen Global
13. Be A Source Of Reassurance
Leaders should realize that this is a time when many employees are worried about losing their jobs. This can cause a lot of stress as many employees have mortgages and other costs that will pile up if they lose their jobs. Speaking to them on this and reassuring them about job security will be a great start. Being a friend to their employee is important. – Talal Rafi, Sesame Associates
14. Listen, Communicate And Be Patient
Listen and be patient. Most people just want to be heard and to know that you are here for them. Communicate often and share that you are taking care of them while they are doing their job. Promote self-care and ideas on how they can get through these times. Share the dream. Communicate a collaborative finish line focus with a clear image of the future. – Renee Schafer, Data Security Inc.
15. Consider Your Non-Verbal Cues
When communicating with your team, always be aware of your non-verbal cues. Be clear about what you want to say and how you want to say it, but find a way to be as kind as you are direct. True leadership is always an invitation, not a command. Consider: What are you saying? How are you saying it? Will what you’ve said ultimately help your team achieve success? – Scott Hirsch, Media Direct
16. Prioritize Mental Well-Being
People have a hard time performing at their best when they are struggling emotionally. In a time of crisis, we all need to be there to support each other’s mental health, especially as a leader to your team. Understand that this is a tough time for many and don’t forget your own self! Make sure that your mental health is taken care of so that you can take care of others. – Dawn Brown, MD, ADHD WELLNESS CENTER PLLC